Privacy Policy

Last Updated: 06/12/25

At Curenex Australia, we value your privacy as much as we value your skin. We are committed to protecting your personal information and ensuring that your data is handled securely, transparently, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from www.curenex.com.au.

1. Information We Collect

When you visit our website, we collect certain information to fulfill your orders and improve your shopping experience.

A. Personal Information When you attempt to make a purchase, we collect specific details required to process the transaction, including:

  • Identity Data: Your name.

  • Contact Data: Billing address, shipping address, email address, and phone number.

  • Payment Data: Credit card details or payment method information (processed securely via our encrypted payment gateways; we do not store full credit card numbers).

B. Device & Usage Information As you browse our store, we automatically collect information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. We also collect information about the individual web pages or products that you view to help us optimize our site performance.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this information to:

  • Communicate with you regarding your order.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services (only if you have opted in to receive such communications).

3. Disclosure to Third Parties

We never sell your data to third parties. We only share your Personal Information with trusted third parties to help us conduct our business and serve you, as described above. These include:

  • Shopify: Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Shipping Providers: We share your name and address with courier services (such as Australia Post) strictly for the purpose of delivering your order.

  • Legal Requirements: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our store uses Secure Socket Layer (SSL) encryption technology to protect your data during transmission.

5. Cookies

We use "cookies" (small data files placed on your device) to improve your experience. These allow the website to remember your cart items and keep you logged in. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our site.

6. Your Rights

Under the Privacy Act, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email.

Privacy Officer Curenex Australia Email: privacy@curenex.com.au